SALESFORCE & TALAN: INNOVATIVE SOLUTIONS FOR YOUR GROWTH AND CUSTOMER RELATIONSHIP
Salesforce, a trusted partner since 2012
Salesforce has become a technological leader helping organisations transform and grow with an innovative cloud-based customer relationship management (CRM) solution.Talan naturally chose Salesforce as a partner in 2012. Today, our team counts more than 150 experts and devoted professionals who support our clients (companies and local authorities) with their projects.
Talan’s sector-based, business line and technological expertise is combined with the power of the Salesforce Customer 360 platform to address every department and every line of business within an organisation to:
- Capitalise on emerging technologies (Artificial Intelligence, IoT, smart automation, etc.) to offer innovative solutions adapted to the challenges of tomorrow’s smart and connected organisations.
- Revolutionise customer relations by offering relevant, tailor-made experiences.
- Transform businesses by making them more efficient and developing their added value.
- Encourage teamwork, regardless of the business line, department or geographical area thanks to a unified, 360° view of clients via an integrated platform.
Want to learn more about our offer and discover our Salesforce clients? Get in touch!
A dedicated Talan account manager for your Salesforce projects:
THE SALESFORCE ECOSYSTEM
Supporting you on all Salesforce clouds
Our experts specialise in Salesforce Customer 360 platform clouds:
- Sales Cloud: customer relationship management and sales force automation.
- Cloud Services: customer support and call centre management.
- Marketing Cloud & Pardot: personalisation of the customer relationship and experience, lead generation andlead nurturing.
- Community Cloud: collaboration between your employees, client, partners, suppliers and distributors.
- Lightning: development of cloud native business applications.
- Einstein Analytics: Business Intelligence, IoT and artificial intelligence
- CPQ (Configure, Price and Quote): creating quotes
- Field Service Lightning: implementing applications & process workforce management
Capitalising on the Salesforce-compatible solutions ecosystem
Our goal is to meet your challenges by offering you truly tailor-made solutions. Our teams work with the solutions you have already deployed and capitalise on the vast ecosystem of Salesforce-compatible solutions (such as Tableau Software, Indexima, etc.).
Talan can thus draw on the expertise of over 500 consultants who help organisations select and integrate business solutions, many of which are compatible with Salesforce. Our teams work hand-in-hand with your teams and form the link with the selected publishing partners.
A 360° SALESFORCE OFFER TO BOOST YOUR SUCCESS
SALESFORCE EXPERT GROUP
Have you already opted for Salesforce in your organisation? Do you want to make sure that you are getting the full benefit of all its features?
Discover the “Salesforce Expert Group” offer, which capitalises on the consultants’ experience, our close relationship with the company behind Salesforce, and on Talan’s entrepreneurial spirit.
Our objective is to overhaul your existing processes, configurations or developments by following the publisher’s best practices and taking a proactive approach to propose new solutions that will help you find an innovative way forward. Our methodology is based on three guiding principles:
1. INCUBATE: Develop control of the Salesforce solution within your in-house IS department via incubation.
2. EXPLOIT: Exploit all the potential of the Salesforce solution and offer high value developments, model them and demonstrate them.
3. ANTICIPATE: Work with the business teams to anticipate critical issues that might be encountered on the path set out for the programme.
RECOGNISED EXPERTISE TO SUPPORT YOUR SALESFORCE PROJECTS
“Talan’s teams are highly involved in the project. We benefited from the skills we needed very quickly and completely consistent with our criteria. We are very satisfied to be working with Talan.”
Philippe Plas, Head of IS Project Portfolios at ENGIE, (see this testimony in our video on the 2018 Salesforce World Tour)
Examples of work on Salesforce projects:
“After a year and a half working with Talan, I can see a real ability to listen, to convert user needs into Salesforce functions, and high flexibility. I’ve also learned that we could take our users’ quite specific requests in terms of process and use them to innovate and provide extremely interesting solutions for our company’s organisation.”
Mehdi Malouche, Club Med, (see this testimony in our video on the 2017 Salesforce World Tour)
GOT SALESFORCE PROJECTS? LET’S TALK ABOUT THEM!
Complete the contact form below to tell us about your Salesforce-related projects. We will be in touch with you as soon as we can to present our expertise and past Salesforce projects in more detail.
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