Salesforce

Our experts

Jérôme GUESDON

Directeur du pôle Digital Expérience

Nos certifications

Vos équipes vente

Votre service client

Votre DSI

Vos équipes marketing

Welcome to Talan, where your need for acceleration meets our expertise in guiding you towards peak performance.

Notre partenariat stratégique avec Salesforce est conçu pour répondre aux besoins uniques de votre entreprise, en vous offrant des solutions robustes et adaptées pour transformer et optimiser vos opérations. En tant que partenaire certifié Summit de Salesforce, nous disposons d'une expertise approfondie et d'une expérience solide pour vous accompagner à chaque étape de votre transformation digitale.

Targeted solutions for your business challenges

Sales teams

Lead and opportunity management: Centralise and track your prospects more effectively. Prioritise leads using scores based on history and interactions, and gain a clear visualisation of your pipelines for better sales forecasting.
Task automation: Reduce time spent on repetitive administrative tasks through AI. Receive automatic notifications and reminders for optimal real-time client follow-up.
Collaboration and mobility: Access client information in real-time wherever you are. Easily share documents and information with your team, and access reports and dashboards using AI tools.

Customer service

Enhanced customer support: Manage customer tickets and requests centrally and optimally. Access complete interaction history for personalised support.
Rapid problem resolution: Use knowledge bases and AI to resolve issues faster. Analyse customer request trends to improve your processes.
Automation and self-service: Implement chatbots and self-service portals to reduce query volume. Automate responses to frequently asked questions for more efficient service.

IT department

Integration and security: Easily integrate Salesforce with your other systems via APIs. Centrally manage your data with robust security controls.
Customisation and development: Develop custom applications tailored to your specific needs without heavy development. Adapt functionalities to meet your company's requirements.
Maintenance and scalability: Benefit from simplified maintenance through Salesforce's automatic updates and easily adapt the solution to your company's growth.

Marketing teams

Segmentation and targeting: Segment your contacts for more targeted marketing campaigns. Use behavioural data to personalise your messages.
Marketing automation: Automate your marketing campaigns, including emails, social media, and advertising. Track and analyse performance in real-time for better ROI and a personalised lead magnet experience for your prospects.
Analysis and ROI: Analyse your campaigns in detail to measure return on investment. Track customer interactions to refine your marketing strategies and improve engagement.

Comprehensive project lifecycle support

1. Audit and project scoping

We support your strategic reflection around the Salesforce platform to define the best approach together.

2. Integration and deployment

With over 490 certifications, our experts integrate and deploy Salesforce solutions best suited to your needs: : Sales Cloud , Service Cloud ,Marketing Cloud ,Experience Cloud

3. Change management

We ensure user adoption of solutions to guarantee the success of your projects.

4. Maintenance (TMA)

We ensure the longevity of your Salesforce projects by continuously adapting the solution to your needs.

Salesforce x Talan, a success story

Since 2012, Talan has been a strategic Salesforce partner, building a solid relationship based on trust and performance. With over 180 dedicated experts, we offer international coverage to meet our clients' needs across various sectors including transport, energy, public services, industry, and banking/insurance.

Our certifications

We proudly hold the Salesforce Summit partner certification, with over 490 certifications spanning the entire Customer 360 platform. Our certifications and experience allow us to offer multi-technology solutions, ensuring easy implementation and peace of mind for our clients.

At Talan, we are committed to supporting you in the integration and deployment of Salesforce solutions. We transform your sales, customer service, IT, and marketing operations to improve efficiency, collaboration, and customer satisfaction while offering a comprehensive and integrated view of your customer interactions and data. Leverage your data through Salesforce solutions and together, let's deploy positive innovation via reasoned solutions that create the desired impact!
Together, let's accelerate your growth and revolutionise your customer relationships with Salesforce and Talan. Contact our dedicated Salesforce technology experts to learn more.