open langage menutoggle menu
All News

Digitised HR services to improve the employee experience

[CUSTOMER CASE] Since 2018, Talan has been supporting a large French group in the digitisation of its HR services.

In brief: 


  • Year: Since 2018
  • Country: France
  • Sector: Public Service
  • Team: 6 specialists
  • Key areas of expertise: Agile Coaching, Digital Obeya, HR Transformation, RPA (Microsoft Power Platform)



Implement the programme aimed at transforming the HR sector and offering users a better experience.​

As part of its overall transformation of the HR sector, our client wished to deploy solutions aimed at harmonising, optimising and digitising its HR activities. This project was structured around three major issues: 

  • Simplify the HR procedures of all users
  • Optimise the activities of the HR sector​
  • Secure data​ for all users concerned 

The project required an excellent knowledge of the trades and organisation of the HR sector, as well as the different trades of each branch of the Group in order to provide expertise for the implementation of optimised HR administrative services​.


Talan's contributions

Deployment throughout the country based on solid technical knowledge.​

A team of experts in charge of:​

  • Leading the agile transformation of teams and ensuring the implementation of the overall program management system​
  • Implementing new HR services from the needs gathering phase to monitoring of deployment​
  • Supporting change with all users​
  • Informing and monitoringdeployment with all business lines​



  • Harmonise and simplify HR practices by taking into account specific legal constraints​
  • Deploy an ambitious roadmap of simplified services and new services by combining work​​
  • Design and implement steering support methods and tools enabling inclusion of all stakeholders (25 to 30 people for each project)​​


Customer gains

The digitisation of 15 HR services and upskilling of teams.​


  • The implementation of 15 new digitised HR services (personal data sheet, compensation requests, onboarding, etc.)​.​
  • HR teams refocused on their core value-added activities (recruitment, career support, etc.)​.
  • Skills transfer to the internal team: agile coaching, business process overhaul, change support, etc.​​
  • Improved user satisfaction and overall HR support​